The client support that you can get from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with a current account. Timely and accurate info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from a real web hosting supplier and not from some reseller. If you obtain a hosting account via a company that does not own its servers and it can't access them right away, it's quite possible that you will wait for a couple of days in order to get a reply to any query, which means that your web sites may stay offline for a long time. In comparison, a company which offers various options for communication and has a support crew that is available all the time can assist you right away and help you reduce or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
All our cloud hosting
come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our solutions before you make an order or you are an existing customer and you have any kind of question or some issue, you're able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex matters or any matters which require more time to investigate and fix. Unlike various other web hosting providers, our trouble tickets feature a warranted max reply time of only 1 hour, thus regardless of what the trouble is, it'll be resolved on time and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you are able to benefit from our 24/7 tech support services even on public holidays. All your sites will be available constantly and so will we. With numerous contact options, you're able to pick the best method to get in touch with us and learn more about our services if you do not have an account yet, or ask for support if you're already one of our customers. You'll be able to call us, have a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour response time warranty, even though it hardly ever takes more than 20 mins to get assistance no matter the complexity of the trouble. Using our customer and technical support services, we'll be there for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we offer features 24/7 customer and tech support, so if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to contact us at any time, even weekends and holidays. For your convenience, we supply different means of communication - phone support with several local numbers globally, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues since it is much easier to keep track of what's going on. The maximum warranted response time for all email messages and tickets is sixty minutes, however it rarely takes that long to get assistance. In case you acquire the Managed Services upgrade that we supply, our administrators can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time guarantee, you will get extremely fast support when you get a dedicated server
from our company. Our customer and tech support teams are available 24/7/365, so if you open a ticket through your billing account or you send an email message regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the more suitable option when the issue involved needs longer time to be resolved or in case it needs to be given to our administrators, because it's a lot easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.