One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it improve user experience?
Should you ever encounter a problem with your site and be unable to take care of it on your own, ask the respective hosting company’s help desk team to help you get the site back online. A timely resolution would be best, but many hosting companies answer within twenty four hours or even more, particularly if you are dealing with a reseller. Even if the problem can be sorted out with ease, your website may not work satisfactorily or may not be available whatsoever for a prolonged interval, so you may lose prospective clients because it’s pretty unlikely that anyone will eagerly return to a site that’s faulty. In this light, you need to make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a timely manner. If an application update does not go as planned or you erase something by chance, for instance, the website should be restored quickly so as to prevent prolonged unreachability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any client support ticket that you open or any e-mail that you send is only sixty minutes, even if you contact us during weekends and official holidays. Whatever the essence of your issue or enquiry might be, we’ll lend a hand straight away and will supply you with the required information to rectify any problem with your websites. The actual reaction time normally does not exceed 15 to 20 minutes, which suggests that you can just forget about waiting around for hours on end to get a problem sorted out or what is even worse than that – waiting one whole day only to get an answer that more info is required whilst nothing’s resolved. We will offer you assistance at once simply because we know precisely how priceless time can be in the dynamic e-world. The one-hour reply guarantee is valid for any billing or technical question that you may have associated with our cloud hosting
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we realize exactly how vital it is to get quick assistance, we promise that you’ll never need to wait for more than 60 minutes to obtain a reply to any ticket that you submit from your semi-dedicated server
CP. As it is, you will seldom need to wait for more than twenty to thirty minutes and this is valid for any inquiry regardless of its nature – general, billing or technical. Furthermore, our customer and tech support staff is on duty 24x7, which goes to say that even if you send a ticket during official holidays, you will invariably receive a blazing-fast reply, which will contain the answer to an enquiry, the solution to a predicament or the details required to resolve an issue yourself – if there is something that you have to do on your end. With us, you won't ever have to waste an entire day hanging around awaiting an answer like you would with lots of other companies.